There are four themes that have been
common to all our work since our first project:
Business begins with
the customer. Everything a business does ultimately
derives from a single purpose - serve the customer. Do it well, and you
survive. Do it better than the competition, and your business grows.
Anticipate the customer and competitor, and dominate your market.
Everything we do in evaluating
creating processes and solutions, and implementing change is measured
back against this basic metric - have we improved the service to
customers that they value? Improvements that make a business more
productive, faster, and more
profitable cannot be achieved and maintained unless the customer is
well served first.
Profit is the best
measure of success. There can be many benchmarks and key
performance indicators to judge the performance
of individual processes or business functions. But in the end, the
profitability of the business is the key measure of success. Costs,
revenues, productivity all matter,
but if change does not increase profitability, how can it be successful?
Everything in a business or a market is interconnected - a change in
produces changes in others. Sales impacts Logistics, impacts
Production and Procurement, impacts Finance and Human Resources.
Consumers impact Customers, impact Competitors, impact
Markets. And each piece has some effect on everything else in the
business and larger market system.
The Spartan Group
disciplines, across business functions and units, to insure that the
consequences of change are identified and addressed. This helps insure
the whole business moves ahead, that a fix in one area is supported by
the rest of the business, and does not just break
something else or have some other unintended consequence.
Teach a man to fish...
and you feed him for life. We think a project is an excellent
opportunity for managers throughout an organization to expand their
knowledge, get deeply
involved in parts of the business they are not normally exposed to,
and see their
business and market in new ways. Beyond the what and how of change, we
work to teach the rationale, the context, the why, of the problems and
Managers who understand why something works are
more capable of adapting to whatever environment the future brings.
And, you can use the "Request
on the left, or the references on the contact
page to obtain more information.